Privacy Policy.

We may collect personal information that you provide directly to us when you contact Digitize Solutions, communicate with us, or submit information through our website.

This may include your name, company name, email address, telephone number, service interests, project requirements, information about your current business processes, improvement goals, budget range and any other information you choose to provide.

We may also collect limited technical and usage information through cookies, analytics tools and similar technologies where these are used on our website.

We may use personal information to:

• respond to enquiries and consultation requests;
• understand and assess project or service requirements;
• prepare proposals, quotations and related communications;
• provide, manage and support our services;
• communicate with prospective and existing clients;
• maintain appropriate business and administrative records;
• improve our website, services and business processes; and
• meet applicable legal, regulatory or contractual obligations.

We aim to collect and process personal information only for specific, legitimate purposes connected to our business activities.

Information submitted through our consultation form may be used to evaluate your requirements and contact you regarding a potential project or service.

If you contact us by email, WhatsApp or another communication channel, information you provide through that channel may also be processed for the purpose of responding to and managing the communication.

We take reasonable technical and organisational measures to protect personal information in our possession or under our control against loss, misuse, unauthorised access, alteration, destruction or disclosure.

Information submitted through our website may be processed or stored using third-party technology providers that support our website, databases, communications and business systems.

No method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, but we take reasonable steps appropriate to the information and services involved.

We may use third-party providers for services such as website hosting, cloud infrastructure, databases, email delivery, security, analytics and other technology required to operate our website and business.

These providers may process personal information where necessary to provide their services to us. Where appropriate, we take reasonable steps to use providers and arrangements that support the protection of personal information.

Some technology providers may process or store information outside South Africa. Where cross-border processing occurs, we aim to handle the transfer in accordance with applicable data-protection requirements.

Our website may use cookies, analytics technologies and similar tools to understand website usage, measure performance, improve the user experience and understand how visitors interact with our website.

Where consent is legally required for a particular technology, we will seek the appropriate consent. You may also be able to manage cookies through your browser settings.

We do not sell personal information. Personal information may be disclosed to service providers acting on our behalf where reasonably necessary to operate our business or provide our services.

We may also disclose information where required or permitted by law, to comply with a lawful request, to protect our legal rights, or in connection with the establishment, exercise or defence of a legal claim.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or subsequently processed, or where retention is required or permitted by applicable law, a contractual requirement or legitimate business record-keeping needs.

When personal information is no longer required and we are no longer authorised to retain it, we aim to securely delete, destroy or de-identify it as appropriate.

Subject to applicable law, you may have rights relating to the personal information we process about you, including the right to request confirmation of whether we hold personal information about you and to request access to it.

You may also request correction or deletion of personal information where permitted, object to certain processing, or withdraw consent where processing is based on consent. These rights may be subject to legal limitations or requirements.

Further information about the processing of personal information under South African law is provided in our POPIA Notice.

Our website may contain links to third-party websites, platforms or communication services. Their privacy practices are governed by their own policies and are not controlled by Digitize Solutions.

For privacy-related questions, requests or concerns, contact Digitize Solutions at contact@digitizesolutions.co.za.

Depending on the nature of your request, we may need to take reasonable steps to verify your identity before providing access to or changing personal information.

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices or applicable requirements. The latest version will be published on this website with an updated revision date.